Return & Refund Policy
At DailyNook, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the policy below.
1. Return Window
You may request a return within 30 days of delivery.
To be eligible for a return, the item should generally be:
- Unused or gently handled
- In its original condition
- In the original packaging, when reasonably possible
- Complete with accessories and included parts
Some products may have additional return restrictions based on their nature or condition.
2. Items That May Not Be Eligible
Returns may not be accepted for:
- Products that have been used, damaged, or altered after delivery
- Products missing essential parts or accessories
- Items damaged due to misuse
- Personalized or customized products, where applicable
- Items specifically identified as non-returnable
- Gift cards or digital products, where applicable
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photographs or video showing the problem
- Photographs of the packaging if the package arrived damaged
We will review the information and determine the appropriate resolution.
4. How to Request a Return
Before sending an item back, please contact:
Do not send a return to an address listed on the package or shipping label unless our customer service team has provided return instructions.
5. Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise eligible for a return at our expense, the customer may be responsible for return shipping costs.
Return shipping costs are generally non-refundable.
6. Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will generally be issued to the original payment method.
Depending on your payment provider or financial institution, it may take additional business days for the refunded amount to appear in your account.
7. Partial Refunds
In certain circumstances, only a partial refund may be issued, such as when an eligible item is returned with missing components, damage caused after delivery, or other conditions that reduce the item's value.
8. Late or Missing Refunds
If you have not received an approved refund after the expected processing period:
- Check your bank or payment account.
- Contact your payment provider.
- Contact us at support@dailynookstore.com.
9. Exchanges
We generally do not offer direct product exchanges.
If you need a different product or variation, you may need to return the original item and place a new order.
10. Contact
For return or refund questions:
DailyNook
Email: support@dailynookstore.com
Website: dailynookstore.com